I've got to put in a good word for Brent. My 7 year-old EX is a good wheel. A few weeks ago the controller started malfunctioning. I took it apart to make sure it wasn't something I could fix then called Brent. Bob Randof said "I'll send you a new controller." While kicking myself, I said, "It's not under warranty anymore." He said, "I know. That's our best wheel and nothing on it should go out in 7 years." I was obviously impressed but I was even more impressed when I looked it up and found out that a new controller like the one he was sending me for free cost $425.
was that wheel controller one of the "digital" controllers they made around 2005-2006 where it had a "soft" push button for on/off and wheel head direction? If so, I think that Bob has been doing his damndest to get as many of those back to brent and out of the public's hands as he can--I had this experience with him twice and he was nothing short of amazing in terms of his speed and knowledge. I think the fact that he was willing to acknowledge (and make right!) a mistake in design really sold me on brent as a brand, as far as wheels go.
Yes, the controller buttons were flush with side of the controller which made them hard to find when clay got on the controller. After I posted about the good service, I did a search for Brent controllers and found an old post on this forum from Neil about that controller not being a good one. That and your comment above convince me that while it was still great service and Bob is very helpful, he was basically correcting a mistake by Brent. Most companies would have been happy to charge me $425 plus shipping to correct their mistake.
Did you have two wheels with that controller?