SherisseCollins Posted October 1, 2021 Report Share Posted October 1, 2021 Hi, since the new website was launched I cannot watch any of the clayflicks previews and there are no links for the full videos. Anyone else having the same problem. I am using google chrome on an iPad if that helps. Link to comment Share on other sites More sharing options...
D.kriger Posted October 5, 2021 Report Share Posted October 5, 2021 I've had the same problem. I like to watch with my morning coffee before work, its more uplifting than the news, so I've checked back each day. It has not worked since the site changed and I have also been unable to see my subscription status, all I know is...they took the money from my account and I can't access anything. I pay for the membership that gives me everything, but I can't read articles, access recipes or watch clayflicks. Link to comment Share on other sites More sharing options...
Bill Kielb Posted October 5, 2021 Report Share Posted October 5, 2021 1 hour ago, D.kriger said: I've had the same problem. I li Just asking, have you tried getting a new password? There was a intro popup on the new site for a bit and several comments to the effect here of renewing your login so to speak. Not for this forum though. Maybe that will help. BTW - intro still there “Also, because of the new account management system, you will need to reset your password on the new CAN site. You can do this through the log-in button in the upper right corner of the site, or through the link in the "New website: Please reset your password" message you will see throughout the site (see image). ” Link to comment Share on other sites More sharing options...
Hong Posted October 6, 2021 Report Share Posted October 6, 2021 I am having the same problem. And I reset the password after Sep 28 already. Link to comment Share on other sites More sharing options...
Hong Posted October 6, 2021 Report Share Posted October 6, 2021 I actually reset my password the second time just now. To be safe, I cleared all cookies and logged in again. Still no access. I also can't read articles, access recipes or watch clayflicks. I have an active silver membership. Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted October 6, 2021 Administrators Report Share Posted October 6, 2021 Hi all, I thought the Clayflicks issue was fixed yesterday, but apparently I am incorrect! I have just reached out to our IT director for an update. Please stay tuned. So sorry for the inconvenience! Jennifer Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted October 6, 2021 Administrators Report Share Posted October 6, 2021 If anyone could attach screen shots of what they are seeing, as well as what device you are using to access, browser, operating system, it would be helpful in troubleshooting. Thanks! jennifer Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted October 6, 2021 Administrators Report Share Posted October 6, 2021 I just heard back from IT. They are actively working to figure out what is going on. In the meantime, please email customerservice@ceramicartsnetork.org and we can take a look at your individual accounts. Thank you, and again, we appreciate your patience. Jennifer Link to comment Share on other sites More sharing options...
Hong Posted October 6, 2021 Report Share Posted October 6, 2021 Thanks Jennifer. Please see the screenshot. Chrome on a MacBook. Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted October 7, 2021 Administrators Report Share Posted October 7, 2021 I wanted to post a link here to a page we created on the site to keep users up to date on known issues. Please visit this link to see if it answers any of your questions: https://ceramicartsnetwork.org/error/technical-problems-on-new-can-website If you are still experiencing any of the problems listed on the page above … OR you have discovered a new issue, please email us at customerservice@ceramicartsnetwork.org. Please remember to tell us what problem you’re having. And please include your name, address, and telephone number where we can reach you. Thanks to everyone for your continued patience! Jennifer Link to comment Share on other sites More sharing options...
MHS Posted October 7, 2021 Report Share Posted October 7, 2021 Hi, I am still unable to access any videos on Clayflicks and it will not allow me to read any articles etc although I have silver membership I have already emailed customer services but still no joy :-( I am using an iPad Link to comment Share on other sites More sharing options...
Callie Beller Diesel Posted October 8, 2021 Report Share Posted October 8, 2021 Heads up to all who have been having issues: It seems like the issue may have been resolved. I personally managed to log into Clayflicks after changing my password just now. Try it again, and post here if you’re still having issues. Thank you so much for your patience! @SherisseCollins @Bill Kielb @D.kriger @MHS @Hong Link to comment Share on other sites More sharing options...
MHS Posted October 8, 2021 Report Share Posted October 8, 2021 Hi, I still cannot access anything! I’m not having any difficulty with changing my password, in fact I have changed it 3 times with no issue. The problem is I can’t access anything when I am logged in! if I go to my account it seems to recognise I am a silver member. I have no links to full length videos if I try to play any short preview videos it looks like it is going to start and then nothing, except the newest with Janice Jakielskis which seems to play fine. If I try to read any articles from Pottery making illustrated or ceramics monthly, it say I have read my 3 articles for the month and will not allow me access. I really hope this gets sorted soon, as I haven’t got long left on my yearly membership and there is certainly no point in me renewing at the moment!! Link to comment Share on other sites More sharing options...
Min Posted October 8, 2021 Report Share Posted October 8, 2021 @MHS, if you haven't done it yet try clearing the cache then shut down your iPad and restart it by pressing and holding the Sleep/Wake button and Home button until the Apple logo appears and iPad will reset . (don't just close the page or close down the browser). If that doesn't work either then contact customerservice@ceramicartsnetwork.org Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted October 8, 2021 Administrators Report Share Posted October 8, 2021 Hi all! If you haven't already, please provide answers to the following questions to help IT troubleshoot. I am forwarding all of your information to them and they are working on it. Thank you! What device are you using? What content are you unable to access? Have you restarted your computer, logged out of the site and back in? Can you see some premium content (ie. Clayflicks, but not Magazines, etc)? Link to comment Share on other sites More sharing options...
MHS Posted October 8, 2021 Report Share Posted October 8, 2021 @Jennifer Harnetty In answer to your questions: What device - iPad but also tried on an iMac what content - all premium content, videos and magazines, I can’t even see the previews for most of the videos restarted computer etc - yes and cleared Cache as suggested No premium content at all Here are a couple of screen shots of what I can see! Thanks Maxine Link to comment Share on other sites More sharing options...
Hong Posted October 8, 2021 Report Share Posted October 8, 2021 I have the same issue as MHS. Every time I contacted the customer service, they sent me a link to reset password. I have reset my password four times already. Still cannot access. Link to comment Share on other sites More sharing options...
Hong Posted October 8, 2021 Report Share Posted October 8, 2021 @MHS i finally get the issue resolved. Try restarting your computer. Link to comment Share on other sites More sharing options...
MHS Posted October 11, 2021 Report Share Posted October 11, 2021 Things are looking up! I can now watch the full length videos on Clayflicks! I still need to test PMI and CM but fingers crossed all is good! Link to comment Share on other sites More sharing options...
Bruno Posted December 9, 2021 Report Share Posted December 9, 2021 Hi, I am from Australia, and have recently discovered the same issue about not being able to watch clayflicks. I have tried contacting ICAN by phone and email several times with no response. Link to comment Share on other sites More sharing options...
Min Posted December 9, 2021 Report Share Posted December 9, 2021 Hi @Bruno, if you haven't already done it can you try go to the login page and reset your password using the "reset my password" link at the very bottom. Then logout, clear your cache and restart your device. If that doesn't work let us know here and I'll pass your issue onto admin. Link to comment Share on other sites More sharing options...
Bruno Posted December 10, 2021 Report Share Posted December 10, 2021 Thankyou for responding to my issue regarding clayflicks. I have reset my password, cleared my cache and restarted my computer, but can still only see previews, not entire clayflicks episodes. Link to comment Share on other sites More sharing options...
Min Posted December 10, 2021 Report Share Posted December 10, 2021 28 minutes ago, Bruno said: Thankyou for responding to my issue regarding clayflicks. I have reset my password, cleared my cache and restarted my computer, but can still only see previews, not entire clayflicks episodes. I’ll pass this along to admin, stay tuned. Link to comment Share on other sites More sharing options...
Bruno Posted December 10, 2021 Report Share Posted December 10, 2021 Thanks Madeleine Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted December 10, 2021 Administrators Report Share Posted December 10, 2021 Hi Bruno! Sorry about the issues you have been having. Looking into it now! Stay tuned... Jennifer Link to comment Share on other sites More sharing options...
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