Susie L Posted November 24, 2021 Report Share Posted November 24, 2021 I just joined and would like to watch Clayflicks. However all I can get are the previews. ErikP 1 Quote Link to comment Share on other sites More sharing options...
Min Posted November 24, 2021 Report Share Posted November 24, 2021 Hi Susie, I'll forward your post to admin to resolve. Welcome to the forum. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 24, 2021 Administrators Report Share Posted November 24, 2021 Hi Susie, I passed this onto IT to take a closer look. I will keep you posted on what they find. Thanks! Jennifer Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 24, 2021 Administrators Report Share Posted November 24, 2021 Hi again Susie, I just sent you an email about your CLAYflicks access. Best, Jennifer Quote Link to comment Share on other sites More sharing options...
ErikP Posted November 28, 2021 Report Share Posted November 28, 2021 I have the same problem. I have not been able to see anything other than previews since the end of Sept. Yes, I have redone my password. Please fix my account. Thank you, Erik Painter Quote Link to comment Share on other sites More sharing options...
Susy Fairbairn Posted November 29, 2021 Report Share Posted November 29, 2021 Same here Susan Fairbairn Quote Link to comment Share on other sites More sharing options...
Kimani Posted November 29, 2021 Report Share Posted November 29, 2021 My whole subscription disappeared in September Quote Link to comment Share on other sites More sharing options...
Kimani Posted November 29, 2021 Report Share Posted November 29, 2021 In fairness, I've also not been billed since September. Quote Link to comment Share on other sites More sharing options...
Min Posted November 29, 2021 Report Share Posted November 29, 2021 I’ll send @Jennifer Harnetty a message asking her to look into your issues. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 30, 2021 Administrators Report Share Posted November 30, 2021 Hi all! Apologies for the delay. I took a little time off for the holiday! I will look up your accounts and contact you shortly via email. All best, Jennifer Quote Link to comment Share on other sites More sharing options...
Griffox Posted December 1, 2021 Report Share Posted December 1, 2021 I just joined over the weekend, and am having the same problem. I emailed support/customer service and haven't gotten a reply. Quote Link to comment Share on other sites More sharing options...
Min Posted December 1, 2021 Report Share Posted December 1, 2021 @Griffox, I'll let admin know. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted December 1, 2021 Administrators Report Share Posted December 1, 2021 Hi @Griffox! I checked on your account and everything is set up properly. Can you please try logging out and then logging back in again? Let me know if that helps! Thanks! Jennifer Quote Link to comment Share on other sites More sharing options...
Griffox Posted December 2, 2021 Report Share Posted December 2, 2021 17 hours ago, Jennifer Harnetty said: Hi @Griffox! I checked on your account and everything is set up properly. Can you please try logging out and then logging back in again? Let me know if that helps! Thanks! Jennifer Thank you! That worked! Jennifer Harnetty 1 Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted December 2, 2021 Administrators Report Share Posted December 2, 2021 @Griffox, great! I am glad that took care of it! Enjoy! Quote Link to comment Share on other sites More sharing options...
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