Susie L Posted November 24, 2021 Report Share Posted November 24, 2021 I just joined and would like to watch Clayflicks. However all I can get are the previews. ErikP 1 Quote Link to comment Share on other sites More sharing options...
Min Posted November 24, 2021 Report Share Posted November 24, 2021 Hi Susie, I'll forward your post to admin to resolve. Welcome to the forum. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 24, 2021 Administrators Report Share Posted November 24, 2021 Hi Susie, I passed this onto IT to take a closer look. I will keep you posted on what they find. Thanks! Jennifer Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 24, 2021 Administrators Report Share Posted November 24, 2021 Hi again Susie, I just sent you an email about your CLAYflicks access. Best, Jennifer Quote Link to comment Share on other sites More sharing options...
ErikP Posted November 28, 2021 Report Share Posted November 28, 2021 I have the same problem. I have not been able to see anything other than previews since the end of Sept. Yes, I have redone my password. Please fix my account. Thank you, Erik Painter Quote Link to comment Share on other sites More sharing options...
Susy Fairbairn Posted November 29, 2021 Report Share Posted November 29, 2021 Same here Susan Fairbairn Quote Link to comment Share on other sites More sharing options...
Kimani Posted November 29, 2021 Report Share Posted November 29, 2021 My whole subscription disappeared in September Quote Link to comment Share on other sites More sharing options...
Kimani Posted November 29, 2021 Report Share Posted November 29, 2021 In fairness, I've also not been billed since September. Quote Link to comment Share on other sites More sharing options...
Min Posted November 29, 2021 Report Share Posted November 29, 2021 I’ll send @Jennifer Harnetty a message asking her to look into your issues. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 30, 2021 Administrators Report Share Posted November 30, 2021 Hi all! Apologies for the delay. I took a little time off for the holiday! I will look up your accounts and contact you shortly via email. All best, Jennifer Quote Link to comment Share on other sites More sharing options...
Griffox Posted December 1, 2021 Report Share Posted December 1, 2021 I just joined over the weekend, and am having the same problem. I emailed support/customer service and haven't gotten a reply. Quote Link to comment Share on other sites More sharing options...
Min Posted December 1, 2021 Report Share Posted December 1, 2021 @Griffox, I'll let admin know. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted December 1, 2021 Administrators Report Share Posted December 1, 2021 Hi @Griffox! I checked on your account and everything is set up properly. Can you please try logging out and then logging back in again? Let me know if that helps! Thanks! Jennifer Quote Link to comment Share on other sites More sharing options...
Griffox Posted December 2, 2021 Report Share Posted December 2, 2021 17 hours ago, Jennifer Harnetty said: Hi @Griffox! I checked on your account and everything is set up properly. Can you please try logging out and then logging back in again? Let me know if that helps! Thanks! Jennifer Thank you! That worked! Jennifer Harnetty 1 Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted December 2, 2021 Administrators Report Share Posted December 2, 2021 @Griffox, great! I am glad that took care of it! Enjoy! Quote Link to comment Share on other sites More sharing options...
NbyNW Posted November 23 Report Share Posted November 23 I have the same issue. Signed up for ICAN Gold several days ago, and can also see only previews. I tried logging out and in again, but it didn't help. Also get pop-up telling me I can only view 3 articles. Quote Link to comment Share on other sites More sharing options...
Min Posted November 23 Report Share Posted November 23 I'll pass along your issue to admin, they might take a few days to get back to you as they are taking a few days off at the moment but shouldn't be too long. (unfortunately this isn't something mods can fix) Just double checking that you know your login for ICAN CLAYfliks etc is a different login from this forum? Quote Link to comment Share on other sites More sharing options...
NbyNW Posted November 23 Report Share Posted November 23 Is it the same login as my general account? Because when I login there, it says I have an ICAN gold subscription. Quote Link to comment Share on other sites More sharing options...
NbyNW Posted November 23 Report Share Posted November 23 I'm hoping my subscription will be extended to make up for lost access time. Is that possible? Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 24 Administrators Report Share Posted November 24 Hi @NbyNW! Have you looked at our FAQ page? Have a look and let us know if this helps you: https://ceramicartsnetwork.org/faq (click on the arrows next to each question to show the answer). Also, you can email customerservice@ceramicartsnetwork.org if that doesn't work. I am on the road for the Thanksgiving holiday, but can check back in later this evening to see if you were able to resolve your issue. Thanks! Jennifer Quote Link to comment Share on other sites More sharing options...
NbyNW Posted Thursday at 07:46 PM Report Share Posted Thursday at 07:46 PM Yes, I'm properly logged in, and have already emailed customer service at that address. No answer as of yet. I have been properly logged in from the start, according to the FAQ page. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted Friday at 03:10 AM Administrators Report Share Posted Friday at 03:10 AM The full video is farther down the page. You will see a heading that says "Watch Full Video" followed by an accordion menu that says "play full video..." Click the arrow next to "play full video..." and the video screen will appear. See screen shots attached. There is a video tutorial towards the bottom of the FAQ page that will walk you through it. Hope that helps! Jennifer Quote Link to comment Share on other sites More sharing options...
NbyNW Posted Friday at 07:24 PM Report Share Posted Friday at 07:24 PM The link to the full video is not at the bottom of the page for me. The video tutorial didn't tell me anything I don't already know. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted Saturday at 04:37 PM Administrators Report Share Posted Saturday at 04:37 PM I've reached out to customer support to escalate this and they will be in touch to figure out what the issue is. Since it is the Thanksgiving holiday weekend, it may be early next week, but they will be in touch and help get this figured out. So sorry for the inconvenience, and thanks for your patience. Best, Jennifer Kaitlynne Flanigan 1 Quote Link to comment Share on other sites More sharing options...
NbyNW Posted yesterday at 03:10 PM Report Share Posted yesterday at 03:10 PM I still have not been contacted, nor do I have access, as of this morning. Quote Link to comment Share on other sites More sharing options...
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