Susie L Posted November 24 Report Share Posted November 24 I just joined and would like to watch Clayflicks. However all I can get are the previews. ErikP 1 Quote Link to comment Share on other sites More sharing options...
Min Posted November 24 Report Share Posted November 24 Hi Susie, I'll forward your post to admin to resolve. Welcome to the forum. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 24 Administrators Report Share Posted November 24 Hi Susie, I passed this onto IT to take a closer look. I will keep you posted on what they find. Thanks! Jennifer Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted November 24 Administrators Report Share Posted November 24 Hi again Susie, I just sent you an email about your CLAYflicks access. Best, Jennifer Quote Link to comment Share on other sites More sharing options...
ErikP Posted Sunday at 09:53 PM Report Share Posted Sunday at 09:53 PM I have the same problem. I have not been able to see anything other than previews since the end of Sept. Yes, I have redone my password. Please fix my account. Thank you, Erik Painter Quote Link to comment Share on other sites More sharing options...
Susy Fairbairn Posted Monday at 05:01 AM Report Share Posted Monday at 05:01 AM Same here Susan Fairbairn Quote Link to comment Share on other sites More sharing options...
Kimani Posted Monday at 05:21 AM Report Share Posted Monday at 05:21 AM My whole subscription disappeared in September Quote Link to comment Share on other sites More sharing options...
Kimani Posted Monday at 05:26 AM Report Share Posted Monday at 05:26 AM In fairness, I've also not been billed since September. Quote Link to comment Share on other sites More sharing options...
Min Posted Monday at 11:55 PM Report Share Posted Monday at 11:55 PM I’ll send @Jennifer Harnetty a message asking her to look into your issues. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted Tuesday at 01:22 PM Administrators Report Share Posted Tuesday at 01:22 PM Hi all! Apologies for the delay. I took a little time off for the holiday! I will look up your accounts and contact you shortly via email. All best, Jennifer Quote Link to comment Share on other sites More sharing options...
Griffox Posted 16 hours ago Report Share Posted 16 hours ago I just joined over the weekend, and am having the same problem. I emailed support/customer service and haven't gotten a reply. Quote Link to comment Share on other sites More sharing options...
Min Posted 12 hours ago Report Share Posted 12 hours ago @Griffox, I'll let admin know. Quote Link to comment Share on other sites More sharing options...
Administrators Jennifer Harnetty Posted 11 hours ago Administrators Report Share Posted 11 hours ago Hi @Griffox! I checked on your account and everything is set up properly. Can you please try logging out and then logging back in again? Let me know if that helps! Thanks! Jennifer Quote Link to comment Share on other sites More sharing options...
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