Thank you everyone for your input.
I spoke, via Google translate, to the Italian company.
He confirmed that they should just pull out …
”To replace the resistors, you must first remove the resistance cover rods, which have been inserted ‘locking’, to do so you can help with the tip of a screwdriver.”
Unfortunately, due to the high cost (>€300!), increased by 20% import tax…thanks to Brexit (Don’t blame me, I didn’t vote for it!) and my time, the customer has decided it’s not worth spending this much on an old kiln.
I must say that if you do need to contact HobbyCeram, do it in Italian & you will get a really good response.
Again thanks for all your help.
Mike