Ariel23

Hey there! I recently bought a used Evenheat Rampmaster II 2322 kiln. It’s my first time with a computerized kiln. I did a Fast Bisque program test fire with an empty kiln to 06 and it seemed to be working well but after 3 hours it had an Error 1 code and it said the temp it turned off was around 1400. I figured it was old elements bc they look kind of worn but I tested them with a multimeter tool and the Ohms weren’t that high, only about .25 to .5 ohms higher. When I opened up the kiln though, the Cone 06 witness cone was completely melted in a blob to the shelf. If it only is reading 1400 but obviously went way past Cone 06, so you think this is a thermocouple issue? Looking at the thermocouple I don’t see a ton of wear on the tip or anything obvious. This is my first digital kiln experience and I need help. I’ve tried contacting Evenheat but haven’t heard back yet and I’m not sure what their tech support is like. Thanks for any and all diagnostic help!