Kristen
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I had the same problem. I have a Cone Art kiln. I had the representative at the company help me reprogram the kiln. Also, look in your instruction booklet. Mine says: Press Menu;scroll to CNOS; hit ENTER. I use 9045 for my bisquet and 9035 for my cone 6 and it has been perfect. Press menu and go to CNOS;hit enter; then program to lessen or add. Put shelf on top of last shelf to keep heat in.