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Hello everyone! This is my first post but I am in desperate situation. UPS lost my two boxes (of eleven) that I sent to my customer. While sending, I stated that they are ceramics and I indicated that I want full insurance. Now, after so many mails, they tell me that according to their terms and conditions any ceramic shipment is at shipper's risk. I cannot get any insurance although they are fully insured. They tell me that I had to get pre-approval -which I do not know what it is- before sending those pieces. Have you ever been in such situation? Do you all take pre-approval before shipping your pieces? I also want to warn everyone since I believe this is a serious issue. Now, I do not have any right on my 900$ missing shipment which I fully insured. Best regards, Cana