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Hi, newbie potter here, I'm having some issue with a brand new Rohde ecotop 60s kiln and I'm not sure if it's something normal or I had bad luck and received a bad kiln. I hope all the experienced people in this forum can help me out. I've just bough a new Rohde ecotop kiln (my first ever kiln) and after ONLY THREE FIRINGS the rope insulation on the outside of the barrel looks burned and the steel ring holding the lid is all stained from the heat. The lid doesn't sit fully on the brick walls letting heat escape, which caused the damage I think. As said I only fired 3 times at: 1000 C 1000 C 1230 C The Kiln is rated at 1320 C so all were well below the maximum. I'm attaching pictures I took after the third firing, these are all at room temperature after it's completely cooled down. Rohde says it's all fine but I feel they're just trying to avoid responsibility. They asked me to loosen the metal band round the lid and just press the bricks down. I've done that very carefully and the bricks have come down quite a bit but there's still a very visible gap. Also doing this caused some cracks on the lid bricks. In your experience are these things normal for such a new kiln? Or did I have bad luck receiving a bad kiln and I should try to send it back? Thank you for your help