awheeler

Hi @cstovin! I work for Giffin Grip. We're sorry you're having these issues. It sounds like something that can be remedied though. A couple of thoughts I have right off the bat (pun intended!): 1) The Wheel Whisper has posed a problem since it entered the market. The original GG was not designed for wheels that stopped so quickly. When you stop the Wheel Whisper, it stops immediately. This can slightly backtrack/loosen the GG hands, which tighten on centrifugal force. We're working on a fix for this, but for now we recommend that potters simply let off the pedal slightly slower. This will be a better habit for throwing, too, as the Wheel Whisper can actually throw pots out of round when they're west because of this. 2) The rods/hands could be assembled incorrectly. The new rubber hands have an extra "step" to secure them on the rod: when you put them together, were you able to feel a second "pop" when seating the rubber hands? Double check all of them, because if even one of them isn't seated all the way down, it'll throw off the centering. Frustrating, but a simple fix! 3) The bottom brackets could be loose or damaged. If this is the case, we will absolutely replace them! Check that the black bottom brackets are snug but not too tight — if you've had to bang your GG down on the wheel head to get it to secure, they're too tight. This could cause the plastic to stretch out over time, loosening the hold and throwing the GG off center. If none of these are helpful, we will still figure this out! Please email info@giffingrip.com and put CUSTOMER SERVICE in the subject line. We want happy customers and will work with you to make sure the GG is up to par! :) Aly