Just had a customer contact me about a mug they purchased of mine from a local store. Here is what they said " I washed it in warm water this morning and, after hand drying it and letting it sit on the counter, I noticed it started making sounds almost like a clock ticking or a subtle pop."
I have never had this happen to mugs that I use (that I have made) and it is the first ever customer to get back with me. I def have had some vases ping (I admit, took them out of the kiln too soon) but have really tried to let the kiln completely cool before removing items. It's a white stoneware and I used a Mayco white matte that has been used on other pieces. Guess I am a little upset because this is my first problem with a piece. Definitely want to make it right for the customer. Gaahhhh! Any advice or insight? Thanks!!