2Relaxed

Thank you all for suggestions and insight. I offered a replacement or a split price and got a nice response so I will be replacing that mug. They're even willing to wait for the new mug to be made (I'm a super low volume and very slow potter). All good here. But this got me thinking - how often do we take a mug whose handle fell off back to the store and say: "Here's what happened"? Of course the price point is very different in store-bought vs handmade, but still...

It's a local buyer so I should be able to arrange for pick up unless they gave the mug as a gift to someone who's not local...

Thank you Min, I will ask to get the broken one back. I hope I'll be able to gather some clues as to how/why the handle came off...

So Mark, when you say "split the difference" do you mean the customer gets 50% off on the new mug? Do you also refund half the $$ paid for the broken mug? I will be offering a free replacement but would like to explore this "split the difference" way as well.

So this morning I got this email from a customer: "Just wanted you to know that the handle came off of the mug I bought from you for a Christmas gift. It was being hand washed and the handle just came off! Have you had this problem before?" I've never had this happen to anyone and I take great care to attach handles securely. Should I ask the customer for a picture? Will I be able to tell whether it actually came off or it was broken off? This would only be for the record and to learn for the future. I think I should just refund a move on? What would you do?

Has anyone tried firing a neodymium magnet? My son wanted to put one in with a recent glaze load but I politely declined LOL

Check this out: https://www.kristenvanpatten.com/cardboard-perforator The machine you mention is thousands of $$$, this potter/jeweler made his for a fraction of a cost! (And his brutalist pottery is amazing!)

Ooooh, I hope they keep making the low-fire metallic glazes that I'm growing fond of!

@Sorcery Good try! Experimenting is in my blood, I just have so little time for it.

@CactusPots That looks really cool!

Hmmm, interesting. I've recently got my hands on some wood ash. So what color is the glaze without wood ash?

Good to know!

Perfect, thank you! Interesting that even with Tin Oxide the glaze is semi-transparent!

I've fired a few mixed bisque/low-fire glaze loads in my kiln to cone 04. Even included several glazed greenware pieces a couple of times to single-fire them. It all went fine. I use a pretty long bisque schedule described here: https://ceramicartsnetwork.org/daily/firing-techniques/electric-kiln-firing/bisque-firing-schedule-help-prevent-glaze-faults/ I skip the 12 hour hold because I always make sure my greenware is bone dry. But you might want to include it in the schedule, especially if your husband's sculpture is very thick. Perhaps put it on a lower shelf and nothing else on that level?

Ha-ha-ha, gotta be that! Although, doesn't explain why I'm still foggy on most glaze-related topics most of the time. That was an unexpected moment of clarity.