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GEP

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  1. Like
    GEP got a reaction from Benzine in An alternative way to sell online   
    A quick update to this thread: I am in the middle of another one of these “home delivery” sales. Heading out to start deliveries this morning, This time I used a route optimizing website (RouteXL.com) to plot my routes. This saved so much time! It only takes about 10 minutes to generate one of these routes. Not only does it find the shortest route, it also tells me what time I will arrive at each location, which then lets me tell the customers what time to expect me. 
    I found a few websites that seemed like they would work,, but this one was the most user friendly, and didn’t require me to register an account. I can only plot up to 20 addresses at a time, but that’s ok because my longest route this week is 18 addresses. 
    Thank you to @dhPotter for sparking the idea, and to @neilestrick for pointing out that these websites already exist.

  2. Like
    GEP got a reaction from Chilly in An alternative way to sell online   
    A quick update to this thread: I am in the middle of another one of these “home delivery” sales. Heading out to start deliveries this morning, This time I used a route optimizing website (RouteXL.com) to plot my routes. This saved so much time! It only takes about 10 minutes to generate one of these routes. Not only does it find the shortest route, it also tells me what time I will arrive at each location, which then lets me tell the customers what time to expect me. 
    I found a few websites that seemed like they would work,, but this one was the most user friendly, and didn’t require me to register an account. I can only plot up to 20 addresses at a time, but that’s ok because my longest route this week is 18 addresses. 
    Thank you to @dhPotter for sparking the idea, and to @neilestrick for pointing out that these websites already exist.

  3. Like
    GEP reacted to Mark C. in People are buying Christmas gifts now   
    Our Local tourist buyers are out in force now. My outlets are ordering pots as they are being decimated by buyers. I just stocked them all up for the next onslaught . The markets are burning thru pottery now. Since the local art shows are not happening all my outlets are seeing an uptick in sales .I'm taking the next 30 days off fron studio work after I unload two kin loads later today. I'll be making deliveries weekly when needed just not throwing now or firing for a month. I do have enough greenware to fire if I have to but my stock pile of finished wares should make it thru the last big tourist month. 
     
  4. Like
    GEP reacted to Min in Cremation Urn Size   
    Image below of cremains jar used in Canada, standard size to fit all volumes of cremains. It's 4 3/4" wide and 7 1/4" tall. I calc the volume at 128 cubic inches(rounded off). Totally gave me the creeps but I lined it with a plastic bag and filled it with rice, without settling and leaving a little bit of head room (really didn't mean that awful pun) it holds 8 1/2 cups of rice. 

     
     
     
  5. Like
    GEP reacted to Pres in Cremation Urn Size   
    The names and dates are applied into the leather hard clay using rubber/metal/plastic stamps or sometimes incising the lettering. I have some pictures of these on my blog site, but . . . 



     
    best,
    Pres
  6. Like
    GEP reacted to Roberta12 in Pottery Sale Tent?   
    @Mark C. is spot on.  If you have a good location, go for it.  And yes, depending on your area, you may need permits, proof of sales tax license, etc.  But check that out. I live in a rural subdivision and our neighbors are selling produce on Thursdays at the end of their driveway.  I think I will set up my canopy at the end of my driveway as well.  Lots of people are used to running around for yard sales, etc.  We shall see what happens!
    Roberta
  7. Like
    GEP got a reaction from Rae Reich in Christmas Shows?   
    I've started thinking about how to handle my own holiday open studio. It is normally on the second weekend of December, which is pretty late in the season. If all the fall shows get cancelled, I could move it to November, and conceivably have it outdoors. I would make it a one day event (instead of two), and set up tables in my back yard and space them far apart so customers can distance themselves. Masks would be required. It would be credit card only, and chip cards only. Customers would have to dip their own card. Apple Pay would also work. I'm torn about checks. I have good customers who always pay by check. I suppose a check isn't as filthy as cash, and hasn't been circulating in the environment for years. Customers could bag their own purchases, or simple carry them away unwrapped. A wrapping/bagging station would be set up for them, again allowing for social distancing. 
    This would be followed by putting the remaining pots online for another "free home delivery" sale for those who did not want to attend the event. 
  8. Like
    GEP got a reaction from Rae Reich in A rant about customer service   
    They also attract mice and bugs, because the starch is edible to them. It’s one of those things you shouldn’t buy in bulk because it’s cheaper. Just buy what you need.
    During my last online sale, one customer bought 6 pots, so she got two large-ish boxes and a lot of peanuts. She asked me what to do with the peanuts. I told her they would dissolve but I had never done it myself (every peanut that enters my house leaves in another pottery shipment). Good to know that they really do dissolve. 
  9. Like
    GEP got a reaction from Rae Reich in A rant about customer service   
    “The situation with the other potter definitely surprised me in how she handled it. I would have seriously considered purchasing other items from her had it been handled differently. ”
    This is a direct quote from the customer in the above story. The potter might think she benefited herself by keeping the money and leaving the customer high and dry, but really she lost a potential repeat customer. 
    This is a crucial point that others here have pointed to as well: happy customers equal repeat customers. Imagine trying to keep a pottery business afloat if your customers will only buy your work once. Finding a brand new customer for every single pot? It’s not sustainable. On the other hand, if you make customers happy enough to come back to you for more, your task of selling becomes so much easier. Happy customers also refer their friends to you. The above customer contacted me because another good, steady customer recommended me. 
    Gratitude and integrity go a long, long way. 
  10. Like
    GEP got a reaction from Rae Reich in A rant about customer service   
    I've never done it with USPS, but I know that with UPS and Fedex, they want the shipper to file the claim, because the shipper is the one who paid for the insurance on the shipment. With UPS, if they want to inspect the damaged package, they will send a driver to look at it. I guess it makes sense that USPS needs the recipient to come into a post office instead. But still, the shipper should refund the customer regardless, and facilitate the claim. 
    I once ordered supplies from a vendor that was lost by Fedex. The shipper said "not our problem." I called Fedex, and they said that the shipper had to file the claim. I could file the claim only if I could prove that the shipper refused to file a claim. Grrrr. I resolved the issue by calling my local Fedex distributor location, rather than their main customer service number. I spoke to a person who said he would look into it. I don't know what he did, but the delivery arrived a few days later, after being lost in the wind for a month. Never ordering from that vendor again. 
  11. Like
    GEP got a reaction from Rae Reich in A rant about customer service   
    I recently heard this story from a potential customer. It made me so mad, I want to rant about it.
    The customer tried to order a custom pottery item online. The potter took 9 weeks to ship the item. The item arrived broken. The potter responded by telling the customer to file a claim with USPS.
    This is @!#?!-level customer service on several fronts. The potter is taking no responsibility for their work. I really hope these attitudes are not widespread among those who do custom work, and those who sell online.
    If you are taking custom orders, figure out a process for completing the work in a reasonable amount of time. 9 weeks is not a reasonable amount of time. In my studio, a full making cycle takes 2.5 weeks. If I took custom orders (which I don't) at most it would take 2.5 weeks.
    When you ship a piece of pottery, you are 90% responsible for the outcome, based on how you pack the item. You assume the box will be dropped or kicked at some point. The carrier is responsible for the other 10%. The customer is responsible for 0%. 
    If an item arrives broken, the customer should get a replacement, at no extra cost to them. None of this was their fault. This is another reason why you need to be able to produce work in a reasonable amount of time, because sometimes a replacement will be necessary. If the breakage was truly the carrier's fault, then YOU file a claim to try to get reimbursed. If you can't prove the carrier was at fault, then YOU eat the cost of the lost pot and lost shipment. This is why it's important to learn how to pack correctly, understanding that the outcome is mostly up to you.
    If, for some reason, a replacement is not possible, then YOU refund the customer's money asap. Again, if you think the carrier is at fault, then YOU file claim with USPS/UPS/Fedex. Never make the customer do the legwork for getting their money back.
    I am stunned that a potter actually did these things. I told the customer that instead of filing a claim with USPS, she should ask her credit card to reverse the charge. 
  12. Like
    GEP got a reaction from Benzine in USA copyright law, can i use it free? live stream thurs at noon   
    I’m going to take the intellectual property owner’s side when it comes to copyright enforcement. Disney has every right to aggressively enforce their copyrights. NO small business or artist has the right to turn a profit off of the wild popularity of Disney characters. Especially given that the selling is done to (or through) little kids, which adds another layer of unethical. That includes the daycare. Especially when it comes to those calling themselves “artists.” Using copyrighted material is dishonest, cheesy, and shows a total lack of original ideas. No sympathy for those who get nailed for crossing the line. Anyone who wants to be a professional artist needs to learn where the lines are drawn, and to respect the lines. 
    In my experience, there are two kinds of professional artists. Those who have had their work ripped off by another, and those who haven’t yet experienced it. When it happens to you, you’ll see why it’s important. 
  13. Like
    GEP got a reaction from Roberta12 in USA copyright law, can i use it free? live stream thurs at noon   
    I don’t agree with your assertion that Disney files baseless lawsuits. And that you seem to think those who get sued are innocent victims. They’re not. And you used the “fair use” clauses  as if they offer broad immunity. I’m just trying to clarify that they don’t, because too many artists have this misconception. 
    Edit to add: too many artists like to spread an attitude of being resentful towards those who have copyrights that are worth defending, It’s the wrong way to look at it, The Copyright Law is our friend. It exists to protect us, not to stifle us. 
  14. Like
    GEP got a reaction from Rae Reich in USA copyright law, can i use it free? live stream thurs at noon   
    I’m going to take the intellectual property owner’s side when it comes to copyright enforcement. Disney has every right to aggressively enforce their copyrights. NO small business or artist has the right to turn a profit off of the wild popularity of Disney characters. Especially given that the selling is done to (or through) little kids, which adds another layer of unethical. That includes the daycare. Especially when it comes to those calling themselves “artists.” Using copyrighted material is dishonest, cheesy, and shows a total lack of original ideas. No sympathy for those who get nailed for crossing the line. Anyone who wants to be a professional artist needs to learn where the lines are drawn, and to respect the lines. 
    In my experience, there are two kinds of professional artists. Those who have had their work ripped off by another, and those who haven’t yet experienced it. When it happens to you, you’ll see why it’s important. 
  15. Like
    GEP got a reaction from liambesaw in USA copyright law, can i use it free? live stream thurs at noon   
    I don’t agree with your assertion that Disney files baseless lawsuits. And that you seem to think those who get sued are innocent victims. They’re not. And you used the “fair use” clauses  as if they offer broad immunity. I’m just trying to clarify that they don’t, because too many artists have this misconception. 
    Edit to add: too many artists like to spread an attitude of being resentful towards those who have copyrights that are worth defending, It’s the wrong way to look at it, The Copyright Law is our friend. It exists to protect us, not to stifle us. 
  16. Like
    GEP got a reaction from Benzine in A rant about customer service   
    I recently heard this story from a potential customer. It made me so mad, I want to rant about it.
    The customer tried to order a custom pottery item online. The potter took 9 weeks to ship the item. The item arrived broken. The potter responded by telling the customer to file a claim with USPS.
    This is @!#?!-level customer service on several fronts. The potter is taking no responsibility for their work. I really hope these attitudes are not widespread among those who do custom work, and those who sell online.
    If you are taking custom orders, figure out a process for completing the work in a reasonable amount of time. 9 weeks is not a reasonable amount of time. In my studio, a full making cycle takes 2.5 weeks. If I took custom orders (which I don't) at most it would take 2.5 weeks.
    When you ship a piece of pottery, you are 90% responsible for the outcome, based on how you pack the item. You assume the box will be dropped or kicked at some point. The carrier is responsible for the other 10%. The customer is responsible for 0%. 
    If an item arrives broken, the customer should get a replacement, at no extra cost to them. None of this was their fault. This is another reason why you need to be able to produce work in a reasonable amount of time, because sometimes a replacement will be necessary. If the breakage was truly the carrier's fault, then YOU file a claim to try to get reimbursed. If you can't prove the carrier was at fault, then YOU eat the cost of the lost pot and lost shipment. This is why it's important to learn how to pack correctly, understanding that the outcome is mostly up to you.
    If, for some reason, a replacement is not possible, then YOU refund the customer's money asap. Again, if you think the carrier is at fault, then YOU file claim with USPS/UPS/Fedex. Never make the customer do the legwork for getting their money back.
    I am stunned that a potter actually did these things. I told the customer that instead of filing a claim with USPS, she should ask her credit card to reverse the charge. 
  17. Like
    GEP got a reaction from Rae Reich in What's On Your Kitchen Table?   
    It’s a simple 1:1 ratio.
    25g beeswax + 25g coconut oil = 10 tubes of lip balm. I borrowed my digital scale from the pottery studio.  I melted the ingredients in the microwave in 30 second increments. I used a glass measuring cup, it got warm in the microwave and kept the wax mixture melted longer.
    Nah, I’d be worried about them melting while in transit. 
  18. Like
    GEP got a reaction from Rae Reich in What's On Your Kitchen Table?   
    It’s not food, but I did make them in my kitchen. I have trouble buying lip balm in stores, because these days they all contain ingredients that make me itchy (shea butter, aloe vera, menthol). Why can’t I buy a basic mixture of beeswax and coconut oil? Now I know why, because it is way too easy and cheap to make it yourself. The store brands need to add fancy ingredients so they can charge $3.99. These tubes cost me about 25 cents each.

  19. Like
    GEP got a reaction from Rae Reich in What’s on your workbench?   
    My second attempt at a self-draining soap dish works! Big thanks to Pres for supplying this suggestion:
    Having a wall and a lip as two sort-of separate elements allowed me to cut a channel through the wall, but still have enough clay on the lip to pull and shape a spout. Now it allows the water to slide off, but not the soap!



     
     
  20. Like
    GEP got a reaction from kristinanoel in Complete newbie with an absurd project   
    @IHaveToKeepThisQuiet, luckily for you, Minnesota is loaded with potters. Please be willing to pay a generous asking price. Also, please do not express anything to the potter like “I think I could do this myself ... “
  21. Like
    GEP got a reaction from IHaveToKeepThisQuiet in Complete newbie with an absurd project   
    I like this idea a lot. OP could aim to make an item that is meant for display on a shelf, rather than one that is food safe and functional. Meant to express love, rather than expertise. 
    The idea of someone making me drink coffee from a mug that is entwined with another mug that is also full of coffee makes marriage seem like a questionable idea :-). But if it was a metaphor displayed on a shelf, that actually makes more sense. 
  22. Like
    GEP got a reaction from Roberta12 in Complete newbie with an absurd project   
    I like this idea a lot. OP could aim to make an item that is meant for display on a shelf, rather than one that is food safe and functional. Meant to express love, rather than expertise. 
    The idea of someone making me drink coffee from a mug that is entwined with another mug that is also full of coffee makes marriage seem like a questionable idea :-). But if it was a metaphor displayed on a shelf, that actually makes more sense. 
  23. Like
    GEP got a reaction from Roberta12 in Complete newbie with an absurd project   
    @IHaveToKeepThisQuiet, luckily for you, Minnesota is loaded with potters. Please be willing to pay a generous asking price. Also, please do not express anything to the potter like “I think I could do this myself ... “
  24. Like
    GEP reacted to LeeU in What’s on your workbench?   
    Yee haw---ain't nuthin' on my workbench cuz it's all on it's way to the kiln. Finally! 

  25. Like
    GEP got a reaction from blackthorn in What’s on your workbench?   
    My second attempt at a self-draining soap dish works! Big thanks to Pres for supplying this suggestion:
    Having a wall and a lip as two sort-of separate elements allowed me to cut a channel through the wall, but still have enough clay on the lip to pull and shape a spout. Now it allows the water to slide off, but not the soap!



     
     
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