Actually what she said was;"Your mugs are TOO BIG.'She said it about three times. She said;"You can't even see the bottom of them."
I ignored her. The mugs were walking off the shelves. People requested a bigger size mug. They are one pound. A regular size, not too huge. Why do people come into my studio and feel that it is O.K. to complain, to criticize, to find fault? Why didn't she say;"Your eyes are too blue? Or your hair is too wavy?"
I am not going to change my work for her. Why say anything if you can't be positive?
Do you have a sales experience where the person felt it was O.K to find fault? Let's here your stories. Try to err on the positive side if possible.