When I ordered my L&L I just private messaged Neil ,who just posted above, and he took care of everything. I had never met him except from this forum. I would rather a friend on this forum get the sale instead of some company I had to call. I have called him several times with questions. I did the same thing for a friend who wanted a paragon,called Arnold Howard, also on this forum. J.
Dang, in my L&L I thought I was supposed to leave two elements between shelves, the first time I didn't and just left one on the top shelve with a full shelve instead of the normal half shelves, I got a kiln error because the difference between offset thermocouples was so ...different. So now, three layers with two elements between. My shelves are knuckle scrapers to the very edge. j