Yes, we do rely on a third party to fulfill our orders (for magazines, books, and DVDs), but you are also correct that if we state something ships out at a certain time, then it should in fact do that. That is the part I am concerned about. It could very well be that a generic confirmation page and email were used, even though it was a presale. I'll look into this to see if there is anything we can do to clarify that communication.
Thanks for the heads up---and for your understanding.