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GEP

Member Since 08 Apr 2010
Online Last Active Today, 07:22 PM
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Posts I've Made

In Topic: 21 Century Customer... Perpetual Replacement Of Pottery

25 March 2015 - 08:47 PM

I wouldn't suggest offering any sort of parenting advice in a customer service encounter. It's like trying to put out a fire with kerosene.


This is a good point. Thanks. I'll leave that part out.

In Topic: 21 Century Customer... Perpetual Replacement Of Pottery

25 March 2015 - 07:28 PM

Thanks for all the feedback. And some laughs :-)

I don't plan to reply to her email. But if she seeks me out at the same show again and brings this up, I'm going to start with Chris's suggestion "Pottery is breakable by nature, and should be handled with care."

I was thinking of adding the following "This sounds like a good opportunity to teach your child that everyone makes mistakes, and it's ok. If you take responsibility for them, nobody will hold it against you."

If she acknowledges her accountability, then I'll offer her a discount on a new pot. Or if she gets offended and leaves in a huff, oh well.

In Topic: 21 Century Customer... Perpetual Replacement Of Pottery

25 March 2015 - 09:00 AM

What do you all think of this email I recently received?

 

"My name is [ ... ] and I bought one of your beautiful pottery pieces (a small vase) at the [ show ] last year for my Godmother, who I knew would love your work as much as I do! Unfortunately, as my six year old was handing her the package just recenty, in his excitement, he dropped the bag and her beautiful vase shattered into many, many pieces. I'm emailing to see 1) if there is anything you offer in these situations 2) if you might consider wrapping your beautiful work in a piece of bubble wrap (vs. just paper) to give it some extra protection until it makes its way to a final destination?"

 

Right now, I have no intention of giving her any credit for the broken pot. I might have, except that she implied that the pot broke because I didn't wrap it well enough, not because her child dropped it. This is not the type of customer that I want to attract. What do you all think? I'm willing to be open-minded if anyone has a different opinion.


In Topic: Electric Raku Kiln

19 March 2015 - 12:30 PM

(I moved this thread out of Events and into Equipment.)

In Topic: Covering Greenware After Attachments

18 March 2015 - 09:35 AM

In most cases for me, the different parts have very different moisture levels. e.g. the mug handles are soaking floppy wet, while the mug bodies are leather-hard. My attachment points will crack if I don't allow the parts to equalize first.

But I also think what you say is true, if the parts are at a compatible moisture level with each other, covering is not always necessary.