She spent an hour in the booth, picking up and discarding many pieces, "Is it in another color?" "do you have it smaller? etc. At the same time, texting and tweeting and talking on her phone. I would wait on other people , make sales take payment wrap, but she was still there. She made a pile of pieces she wanted me to 'hold' while she continued to look, adding and subtracting from the pile. That in itself does not bother me. At one point, when I thought she was about finished, she suddenly darted out of the booth and across the room, saying, " I just NEED to go over here and buy this scarf" !!!!
Finally she seems ready to finish her business with me. Now she needs me to hurry with the totaling and writing the receipt. In the middle of this, she changes her mind after I have written the receipt, subtracts an item and wants the receipt written over. Suddenly, she has to "go right over there " and grab something from a friend in another booth and will be right back. I put the wrapped, unpaid for totaled package under my table and went on with other customers.
After 30 minutes a customer asked for an item I was out of except for the one in the yet to be paid for "I'll be right back". I called the missing woman, I had the for sight to get her name and number before she dashed off. I left a message saying I could hold the package another 10 minutes, but would be putting the pieces back on the shelf after that. After I did not hear from her or see her, in the 120 minutes, I put the items back out for sale . After about 45 minutes from the time she left, she reappears, I have several people in the booth. She goes ballistic, saying how offensive my message was, how rude, how insulted. Now she is saying she told me she was "Going out to lunch with a friend and would come back after their lunch" NO WAY would I have agreed to that deal. Was not said. My partner and I tell her we are sorry there was a misunderstanding, and reproduce her chosen pieces, still available, and the receipt. She flounces off , saying over her shoulder she does not want this crap now. I told her I was sorry she felt insulted, It was not my intention, but that I was there for business and needed to operate in a business manner, no offence in tended.
She leaves the booth, but stays close, talking and chatting loudly with show management who were around the area. At one point she comes back to the front of the booth and makes another comment. I tell her, here are the pieces you chose,it is your call, I will be happy to sell them to you, or happy to not sell them to you, something like that, very courteous to her, (while gritting my teeth ) but not groveling. I don't grovel well.
Finally she decides to purchase, I have my partner do the deal, I need to step away from her, still smiling. He has to do 1/2 cash, 1/2 credit card after one of her cards was declined.
Sorry, long story. Still fuming. At what point would you has asked her to just go away?
Do you hold things for people without payment? She took off before I could get her to pay!
My partner thinks I should not have left that message on her phone. I thought I was doing her a courtesy, telling her I would need to put the pieces back out after a certain time. Her behavior prior to that was so flaky, I had no reason to think she was reliable. Should I have left the bag under the table and lost the potential sale of those items? It was at the end of the not extremely profitable day.
Purchase was one of the larger of the day, but I wish I had never seen her.