There have been a number of threads on this forum about people coming to your booth with a broken pot that they had purchased previously wanting a replacement. Or something of this nature. I remember Mark C. and Mea saying a number of times that you do what you can live with. This was a hard lesson learned for you, but you can turn it around to something positive. So if that means, letting this particular customer get by with this, I truly believe it will come around eventually to your favor. Mark C. has talked about people not having the money at the time and telling them to send a check when they get home. I have done this also. It always works out. You may have to bite the bullet on this one and chalk it up to lesson learned, no more effort wasted on it.
And BTW Joseph??? Mugs are NOT easy for everyone!!
- Joseph F. likes this