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Very Powerful Sales Tool


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#1 Mark C.

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Posted 14 August 2014 - 07:42 PM

I was at a show the 1st weekend of August which is near Canada but in US.

One of my customers from over the border had picked out a small pot but was short the cash and had forgot here check book.Her friend had her visa card and was to shed her later that night. I wrapped up the pot and wrote her a I owe you an back of card.

Check came yesterday and she wrote it for the difference of currencies so I did not loose any money. She wrote me a very nice note about trusting her which no one seems to do anymore.

When I do this I have a customer for life. You need to feel the situation out as its not for every forgotten purse.But when its right its very solid.

Mark


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#2 GEP

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Posted 14 August 2014 - 08:18 PM

I experienced this from the customer side ... I wanted to buy a pot from a potter who did not accept cards, and I did not have my checkbook. No problem, they handed me an invoice with an address to send my check, and the pot. I was so humbled by the trust, I mailed out the check as soon as I got home.

I've never run into the situation as a seller, where a customer has forgotten their purse, but in my experience I have definitely met some customers who I would have trusted with an invoice.
Mea Rhee
Good Elephant Pottery
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#3 bciskepottery

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Posted 14 August 2014 - 10:18 PM

I have been the beneficiary of this approach . . . a very wonderful basket-maker allowed me to take home two baskets and then send payment. I have also offered it to customers, although none have taken up the offer yet.

#4 Mark C.

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Posted 14 August 2014 - 10:35 PM

In this case it was another countries currency which I had to go inside my bank to process .

Mark


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www.liscomhillpottery.com

#5 Min

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Posted 15 August 2014 - 04:46 AM

I've done this twice. First time it was for a platter and the couple who bought it came back with cash the same day, second time was for a yarn bowl and I was mailed a cheque. Both times the customers were very appreciative and surprised that I would do that.

 

I think it reaffirms peoples belief in trust and decency. Even if they never buy another pot from me it is a positive experience for them. Fingers crossed that if and when I do it again I won't get burned but I'm willing to take that chance.



#6 oldlady

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Posted 15 August 2014 - 02:24 PM

have done this over the years.  have yet to have someone not send a check and a note.  last year, two sisters were shopping and one did not have any money and I cannot take cards. I wrapped the pot and they were back within an hour with the missing wallet which had fallen to the floor in their car. 


"putting you down does not raise me up."

#7 NanetteV

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Posted 28 August 2014 - 12:02 PM

I've done this multiple times over the years. Some people are just stunned that I would trust them. Had trouble once getting a $10 payment from a local, but that didn't change my outlook about people.




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