Has anyone else noticed the "LL Bean Effect" with customers? That is, they have purchased your pottery in the past and have broken it and now expect YOU to replace it free because, obviously, it was made improperly.
At my last show a woman brought over a baking dish she purchased from me TWELVE YEARS AGO. She broke one of the handles. She said it was inferior and did not withstand the weekly use. Really? I offered her a discount on another baker but she would have none of that. She went off and got her girlfriend and the two of them basically bullied me into a free replacement. I gave in due to having a full booth of customers and not wanting to create a scene. But, I'm still steaming about it (obviously, LOL).
Just got an email from a customer who bought a mug last year and has used it daily. It developed a crack and she wants a free replacement with free shipping.
This has been happening to me more in the past few years than in the first 15 years I was in business. Its annoying.
Okay, I'm done venting. Phew. I feel better.