Val Posted March 29, 2014 Report Share Posted March 29, 2014 I just purchased the Lisa Naples down load but when I pushed the go to down loads button it sent me to : your cart is empty ! WAAAAAAAAAAAAAAAAAAAA! Can't figure out what to do now as I see no customer service or contact buttons Link to comment Share on other sites More sharing options...
Val Posted March 29, 2014 Author Report Share Posted March 29, 2014 oops my second chance came by e-mail........sorry to disturb Link to comment Share on other sites More sharing options...
bciskepottery Posted March 29, 2014 Report Share Posted March 29, 2014 Tech happens. A few months ago, I pre-ordered the Ben Carter DVD . . . and waited, waited, waited. Contacted whoever does shipping, etc., and they said they would send it out that morning. So, I waited, waited, waited . . . finally sent another email asking to either send the DVD or refund the amount. They refunded. End of story; end of DVD purchases. Link to comment Share on other sites More sharing options...
Marcia Selsor Posted March 29, 2014 Report Share Posted March 29, 2014 Was that from Potters Council? Marcia Link to comment Share on other sites More sharing options...
bciskepottery Posted March 29, 2014 Report Share Posted March 29, 2014 Yep. Link to comment Share on other sites More sharing options...
Guest Sherman Posted March 29, 2014 Report Share Posted March 29, 2014 That would be from Ceramic Arts Daily, not Potters Council, but either way I'm really sorry that was your experience. If you can PM me or email me with your order number, I'd like to make it right. Sherman Link to comment Share on other sites More sharing options...
Val Posted March 30, 2014 Author Report Share Posted March 30, 2014 Sorry I got the Potter's Council and CAD confused. But it's sorted out, because even though the original link did not work , an e-mail was sent later with the working link. BTW loved the video ! Link to comment Share on other sites More sharing options...
Marcia Selsor Posted March 30, 2014 Report Share Posted March 30, 2014 bciske, It could have been the dvd wasn't ready when they thought it would be. I was told my dvd would be ready by NCECA, then May, then next November. It takes time and they have an ambitious schedule. The people at CAD, are making a lot of DVDs and they do other things as well like the daily video on CAD. After seeing the whole ACERS team in action at NCECA, I realized what a small company it is. Maybe about 10 people were there manning the booths , selling books and magazines, dvds, memberships. Everyone works hard and wears many hats. BTW, I watched the Ben Carter dvd during the conference and it is really good. So it has been released. Marcia Link to comment Share on other sites More sharing options...
Guest JBaymore Posted March 30, 2014 Report Share Posted March 30, 2014 After seeing the whole ACERS team in action at NCECA, I realized what a small company it is. Maybe about 10 people were there manning the booths , selling books and magazines, dvds, memberships. Everyone works hard and wears many hats. This is SO true. Everyone likely assumes that the CAD (and even ACerS) operation is this big corporate entity with scads of resources and tons of money. Much smaller than most likely think. The Potters Council portion of things has only one full time and one half time employee at the CAD/ACerS home office, and the efforts of the all-volunteer Advisory Board and the various Committee members. best, ................john Link to comment Share on other sites More sharing options...
bciskepottery Posted March 30, 2014 Report Share Posted March 30, 2014 I knew I should have stopped after "Tech happens." Lesson learned. I have purchased a half-dozen or more of the DVDs from CAD without issues. The Ben Carter DVD was offered as a pre-sale, with a delivery date of about a month later. If a DVD cannot be delivered by its release date, then an email to the customer is proper business procedure and courtesy. I don't think availability was the case. But, if you state in an email reply the item will be mailed out that morning and it doesn't show up, then you have a different problem. From the email exchanges, it appears orders, etc. are handled by a third party, not ACERS or CAD (but I could be wrong). Anyhow, the refund was posted to my bank. And I consider the matter closed. Link to comment Share on other sites More sharing options...
Guest Sherman Posted April 2, 2014 Report Share Posted April 2, 2014 bciske, Yes, we do rely on a third party to fulfill our orders (for magazines, books, and DVDs), but you are also correct that if we state something ships out at a certain time, then it should in fact do that. That is the part I am concerned about. It could very well be that a generic confirmation page and email were used, even though it was a presale. I'll look into this to see if there is anything we can do to clarify that communication. Thanks for the heads up---and for your understanding. Sherman Link to comment Share on other sites More sharing options...
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