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Jennifer Harnetty

Our Most Frequently Asked Questions

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Most of the questions below are also addressed in the Full Help Section And Terms Of Use, but we thought it might be helpful to gather a handful of the questions we see most about the functions of our forum software here. (please note: these are not clay-related questions, but software related). If you have a question that is not addressed here, ask your question as a new topic in this section. If it seems to be a common question, we'll add it here.
I forgot my password/my password doesn't work! What do I do?
Please note that your Ceramic Arts Community Forum account is not linked to your Ceramic Arts Daily account as they are different software platforms. If you sign in to one account, you will not automatically be signed in to the other. You may use the same password for both to make it easier to remember, but you will need to sign in to each account individually.
If you have forgotten your password, you can click the I've forgotten my password link on the sign in page below the password box. This will take you to a page where you can enter your username or email address, and we will then either email you a new password that you can use or a link for you to reset your password.
Note that if you locked your account by typing in the wrong password too many times, you will still need to unlock your account before you can use your new password. Please contact an administrator for assistance if you encounter trouble with a locked account.
How do I start a new topic?


To add a new topic, press the Start new Topic button. This may not be available for all forums. In forums where you cannot create a topic you will see You cannot start a new topic in place of the button.



How do I attach an image?


First, you might need to resize your image. The maximum files size for each post on this forum is 500kb. In Photoshop (or similar program) make sure your image is RGB, 72dpi, and we recommend under 600 pixels wide. Then go to File > Save for Web & Devices. You should see 4 versions of the image at differing levels of quality and file sizes. Choose the smallest file size possible without compromising your image quality. Then click Save.


After you have your image resized, go to the bottom of your post and click More Reply Options, then to Attach Files at the bottom of the page. Click Choose File button. Navigate to your photo on your computer. Choose the file and click the Attach This File button. You will see a small thumbnail of your image on the left and an Add to Post button on your right. Click the Add to Post button. 



How do I report a post that violates the Terms of Use for the Forum?


You can report content to all staff by pressing the Report button at the bottom right of each post when viewing the content.



How do I contact a Moderator or Administrator?


If you need to contact a moderator, or simply wish to view the complete administration team, you can click the link 'The moderating team' found at the bottom of the main board page. This list will show you administrators and moderators. 

Note that you can report content to all staff by pressing the Report button at the bottom right of each post when viewing the content.
How do I manage my profile/settings etc.?
Click on the arrow next to your name in the very top right of the web page. A list of specific things you can manage will appear, including Profile, Settings, and more. Navigate to the appropriate location and adjust to your heart's content.
How do I update my avatar (profile picture)?
Click on the arrow next to your name in the very top right of the web page. Navigate to My Profile. Click Edit my Profile in upper right. Click Change my Photo button and upload new photo.
How do I add a hyperlink?
To add a hyperlink, type in the text you wish to link and highlight it. Then click the hyperlink button ( hyperlink.png ) in the editing toolbar above. A box will appear with a space for you to type or paste your link. Hit OK and your link will be inserted.


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