Well I a few years back gave up shipping pottery to customers at x-mas due to the fact that double boxing and extra padding did not hold up to godzilla x-mas traffic . My only breakage occurred at x-mas season when shipping. Say I send out 40-60 packages a year-zero breakage except at x-mas. So I have a whole page on my web site explaining this and why I choose noit to ship now.
Now this year I had a customer contact me last week and ask for an exception and the nice stupid guy I am shipped her 4 mugs to Texas-(I have not yet heard if they are still in one piece).
I will add I know how to pack as my two boxs of 48 dinnerware items shipped from my pacific ocean town to Long Island made it fine last month.My customers always comment on how well packed the pots are.
So on to todays dilemma
Two weeks ago in another state at an Art show I sold a woman a 4 piece cannister set-I told her to be carefull when unwrapping as the lids are upside down wraped well with each pot. She e-mailed me and in this new age smart I phone world I got that message Saturday night after 12 hours at show that she broke her lid unpacking it.
The story now shifts to what I choose to do about this and I'm all about customer service-I called her that night and said I would take are of this and make a new one-I got the millimeter number I finger in to underside of lid (advanced tecnique) as she sent me a photo of it.
So I made two spares and wrapped them well last night and my UPS driver picked the package up today at 3 pm during the x-mas madness shipping marathon going on everywhere around you.
At 6 pm I thought I would check the tracking number and e-mail the customer the tracking number and tell her when its going to show up-(on a side note I charged her just for shipping as this will make her a happy customer)that when I see that the package was dropped off about 1 mile down the road to a person on the same street name and and same Name of person but wrong home address and state at 4 .45pm today.
I call ups and due to holiday volume it takes about 40 minutes and two hold periods and the package investigative section to nail down this-they call the person (while I;m on hold) and talk story to them. The agent (secret package agent I think) tells me they will pick it up in am and get it back into system. I tell them my driver is overworked and give him a raise and so the story ends here I think
But as in most things in life it does not end here-the phone rings about 8 pm tonight and its my driver calling me===
Part two tomorrow
Just a reminder about shipping pottery before the holidays-think twice as stuff happens -twilight zone stuff
Hey what has brown done for you today??