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1515art

The Big Ceramics Store, shop with caution

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This is a good topic if,  as GEP expressed, both negative and positive comments are heard.   Comparing notes on how folks got some results in a bad situation is most useful...if I had a problem with BCS, I would be using Facebook Messenger to connect with Angela because of the great results Sk111 told us about.  

I have had an OK experience with BCS.  Ordered a large Bailey slab roller because it's not available locally and BCS was running a good sale.   I had to track the order down after a little delay but it did arrive.   Sorry to hear others have had such bad experiences.  

Local for me is a 2 1/2 hour drive to Asheville, NC to Highwater Clay,  which I did yesterday to buy my glaze materials and more clay.  They have knowledgeable  technical help available that adds to the benefits to shopping in person  rather than online.   

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Have had the same issues with BCS. Latest one was for elements ordered more than a month ago. Yes, the frustrations got to me and I sent a "final" snarky email, however, the lack of communication, the inability to actually speak to a human (as mentioned by others) the lack of Customer Service in even the most basic sense, has led me to decide never to order from them again. I chuckled at the one review where the CS person told him/her that they couldn't possibly know their inventory--Hmm, Made me wonder what they do come IRS time and you have to account for your "inventory" and I wonder if the folks understand how computers work? 

 

Oh well, there are other places to buy from. Happy Holidays all.

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Plenty of supply places don't carry inventory on everything they offer.  Obvious to me they carry a very limited catalog on hand and order from distributors as people place orders.  Despite the name of the website they might just be a smaller 1 or 2 person mail-order business.  

I've heard enough bad news about them to know to never order though.

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ya know it is a shame. I used to order from them all the time before they were bought out and they were just like everyone else and just fine. Pottery outfits tend to be on the very small business scale and I have had to pause and smile sometimes while dealing with them. Most I think are staffed by a bunch of potters that would rather be throwing pots but they do seem to more often than not give a crap and usually come through OK.

I would guess that after it was sold, the shell is being bounced around now to just plain ecomm companies and they are trying to do everything mostly drop ship with little or no inventory beyond the basics.

Too bad. 

Edited by Stephen

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