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Showing results for tags 'point of sale damage'.
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I just received an email from the small gallery that sells my functional pottery. My price points range from $20 to $90. The gallery owner wanted to let me know a customer reached for something on the top shelf, it dropped on the glass shelf which broke and cascaded down breaking several of my pieces. The customer said they will pay. The gallery owner wants me to come in, look at the damage and set a price. What is the norm? full price for all pieces that I can sell? discount percentage if it is a large number of items? if only the lid is broken on a canister just charge for the lid??? I have worked with this gallery owner since 2012 and she has always been great. I do not want to damage my relationship with the gallery. The gallery charges me $35 a month plus 20% of my sales which I think is great. I live in north central Ohio and there are not that many venues available to sell my work. I have never had this issue before, just looking for some advice....