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Hi all; I have been doing craft fairs for a little while, and I have a decent product; my downfall is the selling point; I have tried to find older posts - for some reason, my "forum" now displays horribly like old HTML layout - which makes this impossible - but how do you engage customers, without running them off, but at the same time, acknowledging them and increasing sales? I always greet them, watch body language to see how to proceed next; I don't pounce on them if they are "just looking"...but I can't seem to find a way that works for me....any suggestions?